Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments or come 15 minutes or more late to their appointment without giving any prior notification will be charged in full for the scheduled service. Any and all future appointments will have to be paid in full. An invoice will be sent and the appointment will not be booked until the invoice is paid.
We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies.
GROUPONS THAT ARE NO SHOWS OR DO NOT GIVE 24 HOUR NOTICE WILL BE VOIDED AND GROUPON WILL BE REDEEMED.
NO REFUNDS ON PRE-PAID PACKAGES OR GIFT CERTIFICATES.